Answer: We stand by our work, and if during that process rain water enters your home, we will correct it. We do everything we can to ensure a dry roofing experience, but we all know that Texas weather can be VERY temperamental.

Answer: Absolutely! We try to recommend at least two upgrades on every job. Depending on what shingle you have, you may have the option of getting a better material. We also recommend upgrading your underlayment to a synthetic material. We have options for upgrading your roofing components like vents, jacks, and ice and water shield. There are even some upgrades that can lower your insurance premium!

Answer: There are many factors to consider. If it has hailed recently, is there adequate damage to all slopes on your roof? For wind, are you missing only a few shingles, or half of your roof? Is your roof old? All of these can determine needing a new roof. Our trained Project Managers can identify damage and give you their best advice to move forward. We take pride in making sure we don’t advise homeowners to file claims unless there is legitimate damage.

Answer: Yes and yes! The adjuster meeting is very critical. We like to be there to verify the scope of work. If something is missed on your claim, or the scope of work is confused, we have to bring the adjuster back out to the house for a reinspection. We don’t like to waste anyone’s time. Let us get it done right the first time and cut down the time it takes to close out your job.

Answer: Absolutely! We warranty our craftsmanship for the life of the roof. If anything comes up, we will inspect your roof for free, and give out advice on how to proceed. Our shingle manufactures also warranty their products. We got you covered!

Answer: No! This doesn’t mean your premium wont increase, they just wont increase because of your specific claim. Premiums are regional. If a lot of claims are filed in your area, premiums can be increased.

Answer. Door knocking is a big lead generator in this market. Just because someone has solicited you, doesn’t mean they aren’t trustworthy. Most companies are honest. But let them prove it to you. Ask them for their drivers license. Ask them about the company they work for. Ask them for references, look them up online. Don’t sign a contract right away, make them work a little for it. Out of state roofers or “Storm Chasers” will do a job fast, but if anything is wrong in the future, a local company will have to fix it. Try to stay local.

Asnwer. Legally, no. But there is a catch. If you do not make all of the repairs that the insurance company pays for, they can deny coverage in the future. Meaning, they wont pay for your gutters twice. The insurance company will also hold depreciation of items not repaired if they are made aware that it hasn’t been completed.

Answer: There are two different answers. Typically, the construction portion will only be a few days. The insurance claim process can be weeks, sometimes months. After your initial adjustment, your insurance company will cut you a first check. This can take up to two weeks to arrive. Sometimes it will also have your mortgage company on the check and require their endorsement. After completion of your project, the insurance company will send the second check. Again, possibly a two week wait. There are many possibilities that can arise, so it is hard to make a solid promise on time.

Answer: We ask that all homeowners try to park away from the house so that our installers can easily access the property. Otherwise, it is business as usual for you. If the noise is something you don’t prefer, you can always plan for a day away from the house.

Answer: This is a question we get often and is a case by case situation. Typically the insurance company gets it right. They have trained adjusters that properly identify damage and write the estimate accordingly. On occasion they will miss certain items and that can easily be addressed with a re-inspection or by filing a supplement.

Answer: Your deductible cannot be legally waived, absorbed, or paid for by contractor. It has always been against the law, however in September 2019 HB 2102 changed the law and reinforced that homeowners must pay their deductible. See HB 2102 or call the Texas Department of Insurance for more information. 

Keep this in mind. If a roofer is offering to break the law by waiving your deductible, what else are they capable of? Can you truly trust them to warranty their work? Can you trust them to use reputable crews and materials? If they are willing to break the law and commit fraud, they obviously do not have your best interests in mind.